Privacy Policy

Who we are

G2 Amaravathi Legal Solutions ("we") decides how the personal data collected through this website, its chat assistant and our WhatsApp number is used. Under the Digital Personal Data Protection Act, 2023 we are the Data Fiduciary for that data.

What we collect

When you make an enquiry: your name, phone number, email address (optional), preferred contact method and time, a description of your matter, and any documents you choose to attach. When you use the chat assistant or message us on WhatsApp: your messages. We also record when and how you gave consent. We collect only what we need to respond to you.

Why we use it

To respond to your enquiry, arrange a consultation, and contact you about it by the method you chose. Chat and WhatsApp messages are used to answer your questions. We do not sell your data or use it for marketing without asking you separately.

Consent

We process your enquiry because you consent to it when you tick the box on a form or confirm on WhatsApp. We keep a record of what you agreed to and when. You can withdraw consent at any time, as easily as you gave it: use our data rights form, email us, or send STOP on WhatsApp. Withdrawing consent does not affect what was done before.

Documents

Documents you attach are encrypted before they are stored, are not sent by email, and can be opened only by our team. They are deleted together with your enquiry.

How long we keep it

Enquiries and their documents: two years from when you contact us. (If you instruct us, your client file is kept separately, as the law and professional rules require.) Chat and WhatsApp conversations: 90 days. Records of privacy requests: three years after they are closed, as proof they were handled. Data is deleted automatically when these periods end.

Who else processes it

We use service providers to run this website on our behalf: website hosting (Vercel), the database (MongoDB Atlas), email delivery (Resend), WhatsApp messaging (Meta) and, for chat questions its built-in answers do not cover, an AI model provider (Anthropic). They process data only to provide these services. Some of them store data outside India.

The chat assistant

The assistant gives general information about the firm and its practice areas. It is not a substitute for a qualified advocate, does not give definitive legal advice and does not create an advocate-client relationship. Please do not share more personal detail in the chat than you need to.

Security

Data is sent over encrypted connections, access to enquiries is password-protected and limited to our team, and documents are encrypted at rest. If a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.

Your rights

You can ask us for:

• a summary of the personal data we hold about you and how we use it;
• correction, completion or updating of inaccurate or incomplete data;
• deletion of your data when it is no longer needed, unless the law requires us to keep it;
• withdrawal of your consent;
• a response to any grievance about how we handle your data; and
• nominating someone to exercise these rights for you if you die or become unable to.

We will confirm your identity before acting on a request.